I was just provided contact information from your friendly reception staff. Too often we hear the negative things that occur with staff or situations. I wanted to take a quick moment to recognise the pleasant and efficient efforts of one of your customer service representatives, Jane. I submitted a request recently and to my pleasant surprise, Jane responded promptly and with the professional demeanour that seems to be often missing in many of today's client service culture. As a front line staff member of Gourmet Settings, you are well represented.
Please express my thanks and my gratitude to Jane. Top notch. There is no question that clients make purchasing decisions based on experience. Due in part to a wonderful product, and in part to a wonderful staff member, you can rely on my loyalty as a buyer.
-L.M. from Ottawa
I finally found flatware that looks like it will hold up under my family. Your Continental set. I was not sure if we would like the large size; but after I tried the soup spoon I have no doubts. Since I am a smaller person, if I can be happy with them I am sure everyone will be. The balance is great. An extra, my husband now holds his fork like a fork not a shovel. THANK YOU!!!