You may cancel an order at any time prior to processing by calling our office at 1-800-551-2649. Unfortunately, we are not able to cancel orders once they have been shipped. Please refer to our Return Policy page for easy returns.
We only ship to Canada and the U.S. We do not ship to P.O. box addresses.
We will process your order within 2-3 business days. Our standard shipping is via UPS or Fedex Ground. You may also choose the expedited services we offer. Estimated shipping time will depend on the shipping method chosen.
Our Free Shipping Offer is available only to retail customer orders that ship via UPS or Fedex Ground to Canada or the continental U.S. (excludes Alaska & Hawaii). To be eligible for free shipping, your total order cost must exceed US$100.00 before taxes, shipping or handling fees. The total purchase must be greater than or equal to US$100.00 after a discount or a promotion code is applied. Gift card purchases will not be included in determining the purchase total. Limited time offer.
Your shipping charge is generally based on your order size, your destination and your chosen shipping method. The shipping rate is a real-time quote via UPS.
US orders are shipped from US warehouse; Canadian orders are shipped from Canada warehouse. Therefore, NO DELAY in customs.