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How can I track my package?

Once your order is shipped, you will get an email confirming the shipment of your purchase, together with a UPS tracking number. You could then track the status of your shipment. Also, you could find the tracking number by logging in to "My Account".

How long will it take for the package to reach my house?

We will process your order within 2-3 business days. Then, depending on the shipping method chosen, your shipment will usually take 2-7 business days to arrive.

Can my order be shipped to more than one address?

Yes, you can ship items to more than one address, but you'll need to place separate orders for each destination

Can my order be shipped to a P.O. box?

No, Gourmet Settings cannot ship items to a P.O. box at this time. UPS requires a street address for all deliveries. Please make sure to enter a complete shipping address location.

Can my shipping address be different from my billing address?

Yes.

Can Gourmet Settings ship internationally?

No, Gourmet Settings only ships to Canada and the United States (including Alaska and Hawaii).

Can I change my shipping address after I place my order?

No, generally Gourmet Settings is unable to change the shipping address once an order has been finalized. You can call us toll free at 1-800-551-2649 to see if an address change is possible. We will do everything possible to accommodate your request.

Can I exchange an item after receiving my purchase?

No. We will recommend you to return the product for a refund and purchase another item from the website.

What forms of payment do you accept?

We currently accept Visa and Mastercard

Why do I get charged sales tax on my order?

To comply with the local taxes laws, your order may be subject to local sales tax, depending on the state/province to which the item is being shipped.

How do I know which pattern is right for me?

If you are looking for larger more elegant pieces, the Continental patterns may suit your style. Our more contemporary patterns in our Everyday collection will appeal to all. You can also choose between Classical and Modern patterns. If you are looking for truly unique styles, consult the Handmade collection.

How do I care for my cutlery?

It is important to wash your cutlery before you use it for the first time. Wash your cutlery soon after eating, as prolonged contact with certain foods, detergents and mineral salts in tap water can cause pitting and staining. For complete information on how to care for your cutlery, consult the Use and Care section of the website.

Where else can I buy the cutlery?

Gourmet Settings cutlery is sold throughout fine retailers around North America. For exact information on which pattern is available at what store, feel free to fill out the Contact Us form. Please let us know which pattern you are looking for and where you are located (Canada or US), we will provide you with a list of retailers in your area.

What if I do not like my product?

At Gourmet Settings, your satisfaction is our priority. If you are not satisfied with your product, we would love to hear from you and provide a full refund within 30 days of purchase. Please check our Return Policy.

What measures are taken to assure my purchasing is safe?

Gourmet Settings assures that your purchases are processed safely. We use SSL (Secure Sockets Layer) from Verisign, which protects data transferred over the internet using encryption enabled by a server's SSL certificate.

What is Gourmet Settings' commitment to the environment?

Gourmet Settings is making a difference. It is eco-logical! To reduce the environmental impact of our packaging, we have designed a new 100% post-consumer recycled cardboard box without a plastic lid, replaced nylon tying cables with biodegradable twist ties, and we print with vegetable-based inks without lamination. To reduce our transportation footprint, we also significantly reduced the size and weight of the packaging itself.

 
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